Front Desk Agent - Full-time / Part-time

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Front Desk Agents are a major part of the "personality" of the Resort and give help in both the initial and final impressions that the guests have, someone who goes above and beyond to create lasting memories for the guests

Job Description:

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent experience/training
• Ability to accomplish necessary tasks on a computer.
• Ability to effectively communicate in the English language.

ESSENTIAL FUNCTIONS:

1.         All room clerk functions, i.e. the friendly and efficient checking in and out of guests.

2.         All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.

3.         Reservation functions including entering and updating group files.

4.         Concierge functions (instructing guest on local entertainment, etc.)

5.         Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.

6.         Maintain the highest level of employee/guest relations.

7.         Maintain a good working relationship with all Departments.

8.         Monitoring, selling and posting items from the Sundries shop.

9.         Enthusiastically collecting guest feedback/comment cards.

MARIGINAL FUNCTIONS:

Ability to work any assigned shift/work schedule.

Any other task, written or verbal, assigned by Management.