IT Manager

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

To assist the Director of It in coordinating, organizing and actively overseeing the operation of the entire Information Technology functions including computer, server and telecommunication systems.

Job Description:

JOB OVERVIEW:

To assist the Director of It in coordinating, organizing and actively overseeing the operation of the entire Information Technology functions including computer, server and telecommunication systems.

REPORTS TO:  Director of IT

SUPERVISES:  Information Technology; IT Concierge

WORK ENVIRONMENT:

Administrative offices. Job involves working: under variable temperature conditions (or extreme heat or cold). under variable noise levels. indoors. around fumes and/or odor hazards. around dust and/or mite hazards.

KEY RELATIONSHIPS:

Internal: General Manager, Planning Team Members, all Department Managers and Assistants, Administrative employees.

External:  Hotel guests/visitors, civic organizations, media, travel industry, trade associations, other hotel executives, vendors, owners representatives, corporate office personnel.

QUALIFICATIONS

Essential:

High school graduate. A formal education in Information Technology 5 years experience in Information Technology in a similar property or a service industry Computer accurate mathematical calculations. Fluency in English both verbally and written. Ability to obtain any Tuberculosis Clearance Certificate.  CPR training and First Aid Certification preferred. Proven ability to communicate effectively with end-users for training purposes and with planners and customers for sales purposes. Flexibility to work a varied schedule due to business levels and industry demand. Able to be available in case of emergencies (resort operates 7 x 24 hours.)

Desirable:

College degree. Previous guest relations training – emphasis on courteousness and accommodating resort guests and internal users

PHYSICAL ABILITIES

Essential:

Exert physical effort in transporting 10 pounds. Endure various physical movements throughout the work areas. Reach 6 feet. Remain in an upright position for 45 minutes throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding.

ESSENTIAL JOB FUNCTIONS

• Maintain IT Technician schedules for the AM and PM shifts including weekends.
• Manage server environment.
• Manage telephone switch and telecommunication network.
• Support hotel guests and employees with telecommunication and system needs.
• Coordinate upgrades or installations of all property management systems.
• Maintain pager and call phone inventory.
• Supervise Information Technology Manager and IT Concierge.
• Support employees in maintaining or upgrading property wide computer and telecommunication networks.
• Maintain current disaster recovery system to ensure all programs and databases are currently backed up and easily retrievable.
• Keep well informed of all industry wide technology enhancements including attending technology trade shows.
• Serve our guests.
• Serve the other Turtle Bay Resort team members who serve our guests.
• Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department.
• Take personal responsibility to ensure the success of the team – the team succeeds because of your actions.
• Always put the team objectives ahead of your personal agenda.
• Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately.
• Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter.
• Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property - be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large.
• Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well.
• Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this.
• Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement.
• Deal with all guests and fellow Turtle Bay Resort employees with respect and honesty.
• Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.

SECONDARY JOB FUNCTIONS

Maintains an open line of communication between guests, employees and management. Attends Department Head meetings.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.  Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort.  This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.  This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

EOE/M/F/D/V