HR Technology Analyst

As a member of the Talent Acquisition Center of Expertise (COE), the Manager, Global TA Technology will lead the management (support, maintenance) and evolution (upgrades and enhancements) of our Onboarding technology (SAP).  This position will need to effectively collaborate with COEs, Brands, Change Management, Communications, Training, Information Technology, and Vendors to completely and successfully implement and integrate the business processes.

The Global Talent Acquisition COE is a headquarters-based team that ensures best in class development and execution of talent acquisition programs, processes, policies, technologies and service delivery globally. We are acutely focused on driving talent acquisition operational excellence and effectiveness in sourcing the best talent while continuing to innovate our recruiting practices to stay ahead of the evolving technology landscape, user expectations and competitive practices. In short, we are a group of Talent Acquisition experts who ensure Marriott will continue to hire top talent across all of our brands, continents and disciplines through scalable, smart and innovative programs, processes and technologies.

Technology Planning: Partner with team leadership to support TA technology roadmap planning. This includes:

• providing consultative guidance to stakeholders on a day to day basis to identify and develop functional/technical solutions that meet business needs and challenges
• supporting the process of evaluating/developing, prioritizing, then launching system enhancements or fixes through regular releases or ad hoc updates if required 
  

Vendor & Technology Management: Manage the technical relationship with vendors who support the maintenance of our TA technology and/or integrate with our technology stack. This includes:

• developing SOWs with vendors for system updates and enhancements
• ensuring SLAs are met and that our systems are fully functional; where needed, identify issues that may require proactive intervention to reduce issues and improve process performance
• ensuring vendors are responsive to issues and guiding them as they facilitate updates and enhancements as requested
• coordinating across COEs and iT, including support of various integrations
• functioning as the primary POC for escalations and resolution process for designated technologies to include: documenting issues, prioritizing defects with stakeholders, and working with service providers on resolution while keeping stakeholders updated on progress
• serving as subject matter expert on tools to provide guidance to users, COE or continent representatives on how to use effectively

Project and Resource Management: In addition to business as usual vendor/technical management, this role will also be assigned to manage projects in support of system updates and enhancements. This may include:

• directly developing, or providing oversight to vendors as they develop project timelines, requirements, technical/functional solutions and testing/QA plans
• engaging internal stakeholders to ensure business needs are met through system updates and enhancements
• securing and supporting resources for projects to include team members from the TA technology team, IT, vendor, and other COE members
• coordinating and/or participating in functional testing/QA of system enhancements, fixes, and upgrades
• ultimately ensuring the outcome of project management efforts result in the flawless execution and launch

Training and Communications

• supports the development, alignment, refinement, updating, and communication of talent acquisition policies and standards, in response to changing regulations and/or internal business requirements. Works directly with HR Change Management and Communications to ensure new policies, processes, tools, etc. are communicated to end users in an accurate and timely manner
• develops, maintains, and updates Onboarding technology job aids and training
• leads and delivers Onboarding technology training webinars and live instructor training as needed
• develops, maintains, and updates Onboarding page on Marriott Global Source intranet site

• BS/BA degree in Business Administration, Human Resources, or Information Technology
• Three or more years of experience in the area of Human Resources technology that includes working with vendors, project coordination and end-user support
• Prior exposure to Human Resources program and practices
• Strong project management skills
• Knowledge of Microsoft Project and Excel required
• Experience in developing, testing, and deploying software to a large user environment
• Experience in managing and coordinating varieties of inputs from functional experts working in a team environment

SKILLS AND ATTRIBUTES

• Ability to learn quickly when facing new problems; a relentless and versatile learner; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks
• Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships
• Excellent interpersonal and negotiation skills to develop agreements and manage interdependencies in task assignments and scheduling
• Ability to collaborate with others; a team player
• Strong analytic skills; makes decisions using data and business knowledge
• Strong verbal and written communication skills
• Comfortable with complexity, ambiguity and change. Must accept and adapt to change; understand that change is a constant and necessary path for improvement and growth.
• Ability to establish goals and deliver against the objectives of assignments to meet time, budget and quality criteria in a deadline-driven environment
• Ability to deliver results under difficult conditions and demonstrated balanced judgment under pressure
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence
• Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills
• Ability to communicate with non-technical people about technical issues
• Excellent analytical and organizational skills, strong focus and attention to detail