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Hours Full-time, Part-time
Location 11450 Grooms Road
Blue Ash, Ohio

About this job

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

Line of Business: Retail Solutions

See what life is like at Kroger Technology

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Additional Technology Information: 
The POS/SCO Application Analyst reports to the Manager, POS/SCO in Kroger Technology and is a member of a team of 15 associates (application analysts, developers, quality engineer, release coordinator) including support from 14 contractors (9 offshore) with service owner responsibility for Point-of-Sale (POS) & Self-Checkout (SCO). Applications include: Toshiba POS (ACE), Toshiba SCO (CHEC), Balance Innovations VeriBalance, ACI Returns Management, and internally developed applications (e.g. Fuel Price Management, Touchscreen Management Console). Responsible for 3rd level application support and SLAs for 2,800 grocery stores (includes 42K POS terminals and 17K SCO lanes). Participation in an after-hours on call support rotation is required. Opportunity to be involved in project work for key strategic initiatives that involve responsibilities in the areas of gathering and documenting functional business requirements, designing enhancements, testing various parts of the application, and software deployment. Excellent verbal and written communication skills to enable efficient interactions with our business partners in Friendly & Experience, vendors, stores, divisions, the Kroger Support Center and other teams within Kroger Technology. A passion for putting the customer first. Ability to work in a team but also work independently in a lab and occasionally onsite at local stores. Excellent problem-solving and troubleshooting skills required. Prior technical experience supporting POS/SCO systems preferred.

 

Position Summary:

The Application Analyst is responsible for leading in all facets of the systems development lifecycle for application enhancements and existing production systems of various sizes and complexities. The Application Analyst performs many of these tasks independently and communicates with the appropriate teams to ensure that assignments are delivered with the highest of quality and in accordance to standards. The Application Analyst may complete coding assignments when necessary to meet the needs of the business. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Partner with appropriate teams to deliver software solutions according to SDLC best practices.
  • Partner with the appropriate teams to expedite issue resolution and manage to SLAs.
  • Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. Provide off-hours support (24 x 7) as required.
  • Establish priorities for enhancements/modifications of application.
  • Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions.
  • Complete estimates and work plans with the assistance of more senior team members as appropriate for design, development, implementation and rollout tasks.
  • Assist other personnel on assignments including mentoring or providing on-the-job training to more junior associates.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • 5 or more years experience in system analysis, design or programming and the associated development methodologies.
  • Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
  • Ability to interact well in a team environment.
Desired Previous Job Experience
  • IS related associate degree, or a bachelor's degree, or comparable work experience in an Information Systems position or related business position.
  • 4 - 6 years experience in adjacent technologies.
  • Prior experience with project planning with medium size or medium level complexity projects.

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]

States: Ohio
Keywords:

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  OH || Blue Ash || 11450 Grooms Road || 45242 || Kroger General Office || [[mfield2]] || Information Services and Systems || Employee || Exempt || Full-Time || None