The job below is no longer available.

You might also like

in Pelham, AL

  • $16.5 - $19
    Verified per hour
    CHOPT 14h ago
    Urgently hiring10 mi Use left and right arrow keys to navigate
  • $30 - $32
    Verified per hour
    Frito-Lay North America 5h ago
    Excellent payUrgently hiring15 mi Use left and right arrow keys to navigate
  • $30 - $32
    Verified per hour
    Frito-Lay North America 5h ago
    Excellent payUrgently hiring15 mi Use left and right arrow keys to navigate
  • $51
    est. per hour
    Staffmark Group 3h ago
    Urgently hiring8.2 mi Use left and right arrow keys to navigate
  • $52.00 - $74.80
    Verified per hour
    WALGREENS 30d ago
    Urgently hiring11.1 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Pelham, AL
Pelham, Alabama

About this job

Job Description

Job Summary:

The General Manager has the overall responsibility for directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The General Manager ensures compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

Essential Duties and Responsibilities:

 

People:

  • Demonstrates the Krystal’s Core Values while building high performing employees when selecting, training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
  • Identifies and develops a pipeline of talent through effective succession planning tools and best practices.
  • Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.
  • Reinforces and follows the “Open Door” Policy with all employees.
  • Partners with the People Services Team to ensure resolution to all employee relation activities and maintaining legal compliance in the restaurant.

Customer:

  • Works a schedule to ensure that all day parts are being observed, i.e. breakfast, lunch, dinner, late night and weekends
  • Drives customer-focused culture by serving as a role model in resolving serious customer issues and training employees to meet or exceed customer service standards.
  • Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems.
  • Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence.

Sales:

  • Ensures that restaurant level plan and marketing initiatives are in place and being implemented. Partners with the District Manager to execute Local Store Marketing plans.

Profit:

  • Analyzes sales, labor, inventory and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.
  • Conducts period business reviews with their management team to build their capability to identify and drive tactics to close performance gaps.
  • Ensures that the store is within compliance of Federal/State/Local requirements.
  • Shares best demonstrated practices with their team and across the District.

 

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

 

 

Education and Experience Requirements:

 

  • College degree preferred and Servsafe Certification required.
  • Minimum of two years’ experience in restaurant operation, or equivalent combination of education and experience.
  • Systems & Software – proficient level knowledge of Microsoft Office software applications.
  • Must be able to work a flexible schedule including days, nights, weekends.
  • May be required to travel to other locations, e.g. transfer to other stores, bank, meetings as business dictates.

 

Knowledge/Skills/Abilities:

 

  • Time Management- Organizes work, sets priorities and timetables to achieve goals.
  • Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.
  • Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations.
  • Developing Talent- Creates an environment where people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.
  • Execution Excellence- Strives to be “Best in Class” in running A+ operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience.

 

 

 

Company Description

It was on October 11, 1932, when the nation’s first Krystal restaurant opened its doors on the corner of Seventh and Cherry Streets in downtown Chattanooga, Tennessee amid the harsh financial times of the Great Depression. Its founders, Rody Davenport Jr. and J. Glenn Sherrill, believed that despite the severe economic upheaval of the times, people would patronize a restaurant that was kept spotlessly clean, provided courteous service and offered a good meal at the lowest possible price. Proving this theory true, the restaurant’s first customer, French Jenkins, ordered six Krystals and a cup of coffee, all for the bargain price of 35 cents.

The restaurant became an overnight success with customers flocking to the small building to savor hot-off-the-grill Krystals and sip freshly brewed coffee from thick china mugs. Those not lucky enough to snag a seat would order sacks full of Krystals to take with them, making Krystal a pioneer in the business of good food “to go.”

Although its identity has always centered on the Famous Krystal, the company has remained at the forefront by being innovative, both in its menu and its operations. Beginning with the introduction of little square hamburgers and made-to-order breakfast, Krystal’s menu has evolved to offer customers a variety of unique items perfect any time of the day. Everything on Krystal’s menu fits with this brand positioning – product offerings that are served fresh, hot-off-the-grill and are distinctive in size and shape. Cheese Krystals, Krystal Sunrisers (small breakfast sandwiches), Krystal Chiks (small chicken sandwiches) and Pups (small hot dogs offered with chili and cheese) are just a few of the popular menu items that deliver on this promise.

Krystal also continues to expand its menu variety with breakthrough offerings, including Krystal’s Breakfast Scramblers line that takes traditional plate breakfasts and stacks them smartly in bowls to be conveniently enjoyed scrambled up or layer by layer. Two more popular menu expansions are Krystal MilkQuakes, real ice cream milkshakes made with premium, all-natural ingredients, and Krystal Freezes, the company’s frozen slush drink made from pure cane sugar and fruit flavorings.

On the technological front, the company has served up convenience to its customers by offering free Wi-Fi Internet access, launching its first “Krystal HotSpot” in early 2003 and becoming the largest provider of free Wi-Fi of any fast-food chain nationwide in 2005.

A passion that has been passed down from generation to generation, Krystal has become an experience that nearly every man, woman and child in the South has shared. As a result, many customers have “Krystal Stories” that directly relate to the company and its products. For years now, customers have been sharing their favorite memories by writing letters and sending emails to the company’s corporate office. Recognizing this passion, in 2004 Krystal began recognizing its most devoted customers by inducting them into the Krystal Lovers Hall of Fame. To commemorate the inductions, each inductee’s illustrated likeness is placed on more than one million of the restaurant’s famous Krystal Hamburger and Cheese Krystal Hamburger boxes and used in restaurants across the Southeast.

Krystal is also keeping an eye to the future as the company invests in new restaurant designs, develops new, unique menu items and expands into new markets across the South – upholding its legacy as a Southern icon by offering that one-of-a-kind taste and the personal connection you can’t find anywhere else.