Bellperson (Part Time)

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
• Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk contiguously for duration of shift.
• Read and match luggage tags, write claim tickets and detach portion to give to guest. Organize and store luggage as necessary in a designated area.
• Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
• Directs guest flow through hotel giving assistance and directions to restaurant and other guest/client facilities.
• Delivers messages to meeting facilities and guest rooms upon request.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and other assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

HOURS AND ATTENDANCE
• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays and overtime.
• Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

JB.0.00.LN

Doorperson,Bellman,Bellhop,Bellperson