Technical specialist, Magnolia Care - Full-time / Part-time

Our Magnolia Care Technical Specialist provides a premium experience in the Magnolia VIP Care Program, providing post installation technical management of the Magnolia products installed and programmed in residential and commercial spaces. You will play a vital role in ensuring the highest quality client experience by driving operational efficiency, and growing the business in an effort to support converging technologies.

Key accountabilities:

• Responsible for the ongoing monitoring, pro-active system maintenance, configuration and programming of advanced audio, video, lighting, surveillance, automated, and networked systems in Magnolia Care qualified residential spaces both remotely and onsite
• Provides ongoing consultation services of clients' systems
• Monitors, tests, diagnoses, repairs, recreates advanced programming, optimizes and maintains client's Magnolia purchased equipment. Ensures proper system functionality and performance benchmarks are achieved
• Responsible for facilitating product repair in client system and expediting exchange of products, installation and programming.
• Delivery and installation of audio/video, control and networking equipment
• Maintains accurate records for all Client post-installation technical activities
• Educates the Client on the purchased equipment, which includes the system operation tutorial
• Maintains functionality for MDC store(s)

• 2 years of home audio video installation work
• 2 years of customer service
• 1 year of Control System Programming
• 21 Years of Age
• Clean Driving Record
• Carrying/lifting/pushing/pulling weight up to 75 lbs. with or without reasonable accommodation

• Low Voltage Trainee Card
• 1 year of Computer Programming
• Universal Remote Control certification
• Control4 certification
• AMX certification
• Lutron certification
• Savant certification
• Cedia, ICIA, NICET, ECC certification