Sr Manager, Learning & Development

Job Description:

Reporting directly to the Director of Learning & Development, the Senior Manager of Leadership Development assists in the strategic planning for the leadership development of Customer Service (CS) leaders. This Sr. Manager will collaborate with the Director of Learning & Development and other Customer Service leaders to provide the direction and support the design and implementation of all Customer Service leadership programs, initiatives, and events to prepare the next generation of leaders. The successful candidate will support a culture of excellence, teamwork, collaboration and continuous improvement across the Leadership group and will act as an example of leadership acumen to internal and external stakeholders.

Responsibilities:

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

• This role is responsible for coaching, developing and supporting people leaders, professional individual contributors, outside vendors as necessary, and influencing others without direct responsibility.
• Aligns leadership development strategies with business strategies and performance targets. 
• Assist to formulate and execute strategic plans for program visibility, including marketing and promoting all leadership programs; educate leaders and cross functional teams about organization leadership development needs and employee development.
• Inspires and leads change, drives for organizational improvements, and builds consensus within the team and between entities. 
• Identify and research major issues relating to leadership development to ensure that all leadership program content remains relevant; research and recommend leadership development best practices, instructional resources and technologies to support teaching and learning.
• Identify major trends, causes, and underlying issues and works with the Managers to adjust programs accordingly, driving continuous improvement through the organization; measure program effectiveness by reviewing quantitative and qualitative data and comparing results against expected performance objectives to meet those goals.
• Monitor and regularly assess the quality and effectiveness of training/program delivery, and provide coaching and feedback to ensure consistent effective performance.
• Provides consulting and leadership development services to CS leaders, including: learning planning, strategic planning, team development, management and leadership coaching, and offsite planning and facilitation; may create customized development solutions for managers and leaders as necessary. 

Qualifications:

Minimum Required

• Five to ten years demonstrated success with increasing responsibility and various assignments in designing learning experiences in a corporate environment.
• Experience leading a corporate or university leadership development program preferred.
• At least five years in a leadership role leading an organization or team of people.

Education
Minimum Required

• Bachelors Degree. Human Resources, Leadership Development, Organizational Development and Talent Management, Business Administration or a related field

 

Company Profile:

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.