Houseperson

Anaheim Portofino Inn & Suites

JOB TITLE: Houseperson

REPORTS TO: Executive Housekeeper

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BASIC PURPOSE: Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL FUNCTIONS:

Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning.  (25%)

Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to:  hallways, elevators, service areas, stairwells, etc.  (50%)

Remove soiled linen, terry, and trash from the service areas and take to the appropriate locations in the prescribed manner.  (10%)

Aid section housekeepers as needed (i.e., bed boards, rollaways, etc.)  (5%)

Report any missing/found articles, damage, or merchandise problems to the Senior Housekeeper.  (2%)

Receive assigned section, keys, supplies, and any priority requests from the Senior Housekeeper.  (2%)

Respond to guests requests and questions, and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (1%)

NON-ESSENTIAL FUNCTIONS:

Coordinate with Senior Housekeeper on work priorities and provide assistance when needed.  (2%)

Knowledge and Skills:

Education:       No formal education needed

Experience:      Prior housekeeping experience desirable

Skills and Abilities:      Must be able to communicate in English

                                    Self-starting personality with an even disposition

                                    Ability to meet standards of appearance

                                    Can communicate well with guests

No. of employees supervised:  None

Travel required:  None

Hours Required:  Scheduled days and times may vary based on need

ENVIRONMENT

Physical Job Requirements

(For essential functions only)

Lifting/Pushing/Pulling/Carrying    Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

Pushing vacuum down entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays, and carrying dirty dishes to service area.

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