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Hours Full-time
Location Seaford, DE
Seaford, Delaware

About this job

Position Title: Member Service Representative Reports to: Branch Operations Manager Category: Non-Exempt Status: Regular Full-Time   Office Location: Floating Travel: Will be required to travel amongst the four branches as needed (Seaford‚ Lewes‚ Milford, and Millsboro). Until stationed to a branch. Hours: 40 hours per week. Monday through Friday as scheduled (Branch hours are M-Th: 8:45 am to 5:15 pm‚ F: 8:45 am to 6:15 pm). Saturdays are a requirement (8:45 am to 12:15 pm)   Position summary: Should create an atmosphere of comfort, attentiveness, and be highly available to members of the Credit Union via Smart Office and face-to-face. Interact with members to provide information in response to inquiries about products and services; open and close accounts; cross-sell or refer members as appropriate; handle and resolve complaints.   An MSR is eligible to attain Member Service Manager status after 2 years in this position and is required to attain Member Service Manager status within 3 years.   Tasks: Provide excellent member service in accordance with Tidemark FCU's Core Values and Service Initiatives.Develop a detailed knowledge of Tidemark FCU policies, procedures, products and services.Provide oversight to the branch reception area by providing the following:Pleasantly greeting members, and other visitors, as they enter and leave the credit union. Prescreens all visitors requesting service to determine the purpose of the visit so that requests may be handled in the most efficient and effective manner possible. Directs/announces them to the appropriate individuals, as necessary.Utilizes available resources, such as Synapsys, to better manage branch member flow.Assist members as needed at the PTM. May occasionally be asked to perform teller functions within the branch, when providing teller service, the following duties must be followed:Responsible for accurately conducting all credit and debit transactions in compliance with established credit union policies and procedures including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, processing cashier's checks, and cash advances.Prepare individual daily balance of teller cash transactions as well as other reports as necessary.Observes suspicious behavior and reports any such activity to branch manager as appropriate. In the event of a robbery, remains calm and follows credit union procedures to safeguard members and staff.Recognize member needs and promote and cross-sell credit union and affiliate products and services by explaining the features and benefits.Develop new and strengthen/expand existing personal and business client relationships through daily member relationship management, providing financial solutions that meet members' needs and goals, penetrating all product and service lines.Process member requests for opening accounts, account updates, check orders, card orders, statements, account closures, and loans in a professional and courteous manner.Answer telephone inquiries using proper phone etiquette, taking clear concise messages, handling member inquiries directly in a prompt professional manner, or where appropriate, ensuring the inquiry is directed to the appropriate department or staff member.Support off-site account openings as needed.Ensure compliance with internal controls, operational procedures and risk management policies.Contribute to positive and productive environment.Performs other duties as assigned. Basic Qualifications: Pleasant outgoing personality which gives a positive image of the credit union to members and prospects.Good verbal, written, and telephone communication skills.Professionalism in dealing with members, managers and co-workers.  Ability to maintain composure under pressure and give high level of service.Working knowledge of Excel and Word.Periodic lifting of up to thirty-five pounds will be occasionally required.Bending, squatting, twisting, kneeling, and reaching above and below shoulder level may be occasionally required.Understanding of consumer lending as well as deposit products.Excellent verbal communication skills.Demonstrated ability to meet or exceed sales goals.Desire to learn new systems or technology as it comes on line. Preferred Skills/Experience: College level courses.Successful completion of Tidemark FCU Training Program.1 year in retail branch sales and strong probing and listening skills to uncover member needs. Thorough knowledge of Tidemark FCU's products and service.   WBOC 16. Keywords: Customer Service Representative, Location: Seaford, DE - 19973