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Reservations Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Seattle, WA Seattle, Washington |
About this job
Reservation Agent
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hotel Overview: The Fairmont Olympic is considered Seattle's most celebrated treasure, and a premier luxury hotel. Since opening in 1924, The Olympic has been the region's destination for prominent civic and social events, as well as honeymoons, birthday celebrations and in-city getaways.
Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Book and enter room reservation requests using the Central Reservation System
* Update and detail reservations ensuring a flawless check in and check out process
* Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
* Liaise with Global Reservations, Sales, Front Office, Royal Service and other departments as required
* Answer telephone and email inquiries in a timely, professional and personalized manner
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Qualifications:
* Previous customer related experience required
* Previous Property Manager System and/or Central Reservations System experience an asset
* Computer literate in Microsoft Window applications required; i.e. Microsoft Office, Microsoft Outlook, Microsoft Excel
* Strong interpersonal and problem solving abilities
* Strong time management skills and the ability to multi-task without sacrificing service
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
* Frequent sitting throughout shift
* Occasional pulling, pushing, lifting, walking and standing
* Occasional ascending or descending stairs and ramps
Visa Requirements: Must be able to provide or obtain authorization to work in the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hotel Overview: The Fairmont Olympic is considered Seattle's most celebrated treasure, and a premier luxury hotel. Since opening in 1924, The Olympic has been the region's destination for prominent civic and social events, as well as honeymoons, birthday celebrations and in-city getaways.
Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Book and enter room reservation requests using the Central Reservation System
* Update and detail reservations ensuring a flawless check in and check out process
* Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
* Liaise with Global Reservations, Sales, Front Office, Royal Service and other departments as required
* Answer telephone and email inquiries in a timely, professional and personalized manner
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Qualifications:
* Previous customer related experience required
* Previous Property Manager System and/or Central Reservations System experience an asset
* Computer literate in Microsoft Window applications required; i.e. Microsoft Office, Microsoft Outlook, Microsoft Excel
* Strong interpersonal and problem solving abilities
* Strong time management skills and the ability to multi-task without sacrificing service
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
* Frequent sitting throughout shift
* Occasional pulling, pushing, lifting, walking and standing
* Occasional ascending or descending stairs and ramps
Visa Requirements: Must be able to provide or obtain authorization to work in the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!