The job below is no longer available.
You might also like
in San Francisco, CA
$66est. per hour Womble Bond Dickinson (US) LLP • 6h agoUrgently hiring 3.5 mi Use left and right arrow keys to navigate- Cognizant Technology Solutions • 6h ago
Urgently hiring 3.5 mi Use left and right arrow keys to navigate - Cognizant Technology Solutions • 6h ago
Urgently hiring 3.5 mi Use left and right arrow keys to navigate - $21
est. per hour Inn at the Presidio • 12h agoJust posted 1.1 mi Use left and right arrow keys to navigate - $80
est. per hour
Reservations Agent - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Francisco, CA San Francisco, California |
About this job
Reservation Agent (Relief - Part-Time Position)
We are seeking a Part-Time Reservations agent who will oversee telephone and email reservations requests!
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. The position is a Relief position, therefore, it is only scheduled when needed and considered on on-call position.
Hotel Overview: World-renowned, The Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco. The grandeur of the fully restored hotel coupled with its reputation for impeccable service promises a regal experience. Completed in April 2001, the $85 million restoration project is highlighted by the re-emergence of the Main Lobby as a grand public space, as well as the remodeling of all the guestrooms.
Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Book and enter room reservation requests using the Property Management System
* Enter rooming lists while ensuring accuracy, as required
* Update reservations ensuring a flawless check in and check out process
* Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
* Liaise with Sales and other departments as required
* Answer telephone and email inquiries in a timely manner
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Qualifications:
* Previous customer related experience required
* Knowledge of Opera an asset
* Previous Property Manager System experience preferred
* Computer literate in Microsoft Window applications required
* Must be able to type 50 words per minute
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
* Frequent sitting throughout shift
* Occasional kneeling, pushing, pulling, lifting, walking and standing
* Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must have proof of eligibility to work in the United States.
APPLY TODAY: Whether youre launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts"and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why you'll find exceptional work opportunities"throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific"as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
EOE/M/F/V
We are seeking a Part-Time Reservations agent who will oversee telephone and email reservations requests!
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. The position is a Relief position, therefore, it is only scheduled when needed and considered on on-call position.
Hotel Overview: World-renowned, The Fairmont San Francisco presents an awe-inspiring picture of historic San Francisco. The grandeur of the fully restored hotel coupled with its reputation for impeccable service promises a regal experience. Completed in April 2001, the $85 million restoration project is highlighted by the re-emergence of the Main Lobby as a grand public space, as well as the remodeling of all the guestrooms.
Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Book and enter room reservation requests using the Property Management System
* Enter rooming lists while ensuring accuracy, as required
* Update reservations ensuring a flawless check in and check out process
* Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
* Liaise with Sales and other departments as required
* Answer telephone and email inquiries in a timely manner
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Qualifications:
* Previous customer related experience required
* Knowledge of Opera an asset
* Previous Property Manager System experience preferred
* Computer literate in Microsoft Window applications required
* Must be able to type 50 words per minute
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
* Frequent sitting throughout shift
* Occasional kneeling, pushing, pulling, lifting, walking and standing
* Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must have proof of eligibility to work in the United States.
APPLY TODAY: Whether youre launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts"and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why you'll find exceptional work opportunities"throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific"as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
EOE/M/F/V
Your Privacy Choices