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est. per hour
Branch Support Project Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Antonio, TX San Antonio, Texas |
About this job
Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses. Our U.S. Retail Branch Network is comprised of over 700 branches across 12 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking, Citibank Online and Citi Mobile. Citibank's products and services cover a wide range of client banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every client.
Position Overview
Provides direct support to the Branch Services leadership team in crafting and publishing branch operating policies, procedures, associated field communications and execution documents. Manages issues and corrective action plans to completion. Actively engages and influences key business and functional partners to achieve optimal business outcomes including documenting operationally efficient, clear, and concise guidance for branches to execute on. Supports branch services with ad-hoc projects and emergency and incident response guidance.
Job Responsibilities
* Revise and create branch policies and procedure documentation (Source Cards, Forms) to support branch execution of operational priorities.
* Manage key relationships with shared service production partners (KM-D, Internal Communications) to represent the interests of branch operations.
* Facilitate branch policy and procedure change control process to ensure appropriate vetting, signoffs and readiness plan development prior to placing changes into production.
* Coordinate branch channel communications to clearly convey key operational changes and influence successful branch adoption and integration of changes seamlessly.
* Craft and publish timely branch emergency communications including response guidance and associated workarounds that are well coordinated with sister customer delivery channels (CCS).
* Manage issues and corrective action plans end to end.
* Manage positive working relationships with key business and functional partners including branch operations, risk, fraud, control, customer experience, compliance, legal.
* Provide ad-hoc project management, facilitation, and operations subject matter expertise support for key branch operations and business initiatives.
* Extensive knowledge of activities and control environment of a retail branch
* Strong experience with desktop publishing
* Excellent internal relationship management and influencing skills
* Proven ability to improve processes and manage projects
* Excellent written and oral communication skills
* Minimum of 3 years experience in a branch leadership role
* BA/BS or professional qualification preferred
Position Overview
Provides direct support to the Branch Services leadership team in crafting and publishing branch operating policies, procedures, associated field communications and execution documents. Manages issues and corrective action plans to completion. Actively engages and influences key business and functional partners to achieve optimal business outcomes including documenting operationally efficient, clear, and concise guidance for branches to execute on. Supports branch services with ad-hoc projects and emergency and incident response guidance.
Job Responsibilities
* Revise and create branch policies and procedure documentation (Source Cards, Forms) to support branch execution of operational priorities.
* Manage key relationships with shared service production partners (KM-D, Internal Communications) to represent the interests of branch operations.
* Facilitate branch policy and procedure change control process to ensure appropriate vetting, signoffs and readiness plan development prior to placing changes into production.
* Coordinate branch channel communications to clearly convey key operational changes and influence successful branch adoption and integration of changes seamlessly.
* Craft and publish timely branch emergency communications including response guidance and associated workarounds that are well coordinated with sister customer delivery channels (CCS).
* Manage issues and corrective action plans end to end.
* Manage positive working relationships with key business and functional partners including branch operations, risk, fraud, control, customer experience, compliance, legal.
* Provide ad-hoc project management, facilitation, and operations subject matter expertise support for key branch operations and business initiatives.
* Extensive knowledge of activities and control environment of a retail branch
* Strong experience with desktop publishing
* Excellent internal relationship management and influencing skills
* Proven ability to improve processes and manage projects
* Excellent written and oral communication skills
* Minimum of 3 years experience in a branch leadership role
* BA/BS or professional qualification preferred