Field Service Technician

Summary/Purpose:
The Field Service Technician drives customer satisfaction by installing or providing support of electrical and mechanical aspects of the company's complete offering of machine tool solutions.

Essential Duties and Accountabilities:


Install new CNC machine tool systems at customer facility (including all options and accessories on all machine types)


Analyze findings to troubleshoot and determine source(s) of mechanical, hydraulic, pneumatic, and/or application issues


Coordinate problem resolution and recommend repair, replacement, and/or other corrective action for CNC machine tools


Provide on-site and remote support (telephone, email, etc.) to customers, distributors, and colleagues


Provide project management and training as required


Execute other tasks related to special events and/or service support on an as-needed basis


Travel:
The Field Service Technician must be flexible for company funded travel during 90-100% of his/her work week. Many projects may require travel by automobile/car and/or airplane. International travel may be required.
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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Ability to successfully complete a company-paid drug test and pre-employment baseline physical
Hand, arm, and finger dexterity to operate ancillary equipment, tools, and office equipment
Written and verbal communication skills in the English language, including ability to communicate with C-level executives
Attention to detail, self-motivation, organization, and the ability to process confidential information
Color vision, hearing, and the ability to push at least 100 pounds and lift at least 50 pounds
Ability to climb/descend ladders and the ability to bend/twist without assistance
Ability to interpret engineering documents such as schematic drawings and blueprints
Knowledge of leveling, checking, and adjusting the geometry of CNC machinery
Understanding of hydraulic/pneumatic/lubrication circuits
Knowledge of PLC programming/troubleshooting, control systems, digital servo systems, and power circuits is highly desired
Knowledge of repair of mechanical devices, close-tolerance machining, and/or related metrology is highly desired
Integration experience with PLC and CNC controls on machine tools is highly desired

Required Education and Experience:
High school diploma or GED
Valid driver/operator license that grants the availability for unrestricted travel
2+ years of experience with the Microsoft suite of products (Word, Excel, PowerPoint, etc.)
3+ years of experience/training in machine tool maintenance/technology (both electrical and mechanical)
3+ years of experience/training in machine tool remote technical support (both electrical and mechanical) is highly desired
Prior experience with installation and/or maintenance of Toyoda machine tool systems is highly desired
Prior experience with installation and/or maintenance of lathe systems is highly desired
Post-secondary degree/certificate or licensing in a skilled trade related to machine tool technology is highly desired
Baccalaureate degree in maintenance technology, engineering, or other applicable discipline is highly desired