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in Tempe, AZ

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Hours Full-time, Part-time
Location 2151 East Broadway
Tempe, Arizona

About this job

Position Summary:
The Desktop Support Administrator provides technical support for the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC's, Monitors, VoIP Phones, and printers) to ensure optimal desktop performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Essential Functions:

Install, upgrade, support and troubleshoot Microsoft Windows desktop Operating Systems, Microsoft Office 365, and other authorized desktop applications
Install, upgrade, support and troubleshoot PC hardware, printers, and other authorized peripheral equipment
Install, upgrade, support, patch, and troubleshoot the desktop environment OS and application images using Microsoft System Center Configuration Manger environment
Provide first level support for the VoIP Phone solution, managing the VOIP solution provider in problem resolution
Install, upgrade, support, and troubleshoot A/V Conference Room and Video Wall display Support
Work with PSA/service desk tools for managing asset, configuration, request, and incident information
Maintain PC asset inventory, perform replacement/defective component part returns
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Troubleshooting network connectivity (wired and wireless) in a LAN/WAN environment
Requesting and coordinating vendor support
Emphasis on client support and providing accurate friendly customer service
The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.


Required Qualifications (This should include any minimum education, work experience, knowledge, & skills necessary to perform the functions of the position):

High School diploma or GED
4+ years of desktop support experience
Hands-on knowledge and experience as an administrator with the following technologies:

Current PC desktop hardware (Dell, Microsoft)
Windows Desktop Operating Systems -- Windows 7, Windows 10, and prior versions
Windows Server 2008, 2012 and prior versions
Windows System Center Configuration Manager (2012) and prior versions
Windows Active Directory and Federation Services
Office 365 and associated application (Exchange, SharePoint, Office) knowledge




Other Qualifications:
Working technical knowledge of current protocols, operating systems and standards.

Ability to operate tools, components and peripheral accessories.
Software and Hardware Troubleshooting
Exceptional PC troubleshooting skills with Windows desktop OS's
Working knowledge of SCCM, AD and remote control tools
Working knowledge of 802.1x and multi-form authentication technologies
Knowledge of all software applications used within the organization
Self-confidence and interpersonal skills
Analytical and problem solving skills
Good communication (both verbal and written) skills
Planning and organizing skills
Good administration management skills
Create or modify training and SOP documentation
Create or modify system use documentation
Strong listening skills
Able to operate effectively in a team environment with both technical and non- technical team members
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Able to operate within standard operating procedures
Able to maintain professional demeanor under stress


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

Strong listening skills

???Able to operate effectively in a team environment with both technical and non- technical team members

???Able to operate with minimal supervision
???Able to manage time effectively, set priorities appropriately, schedule calls
???Able to operate within standard operating procedures
???Able to maintain professional demeanor under stress