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in Atlanta, GA
bilingual spanish/english call center representative
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Atlanta, GA Atlanta, Georgia |
About this job
Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.- Communicates basic eligibility, benefits, and claims status and forwards specific inquiries as directed for priority resolution.- Accurately completes online/hardcopy forms and routes to the appropriate department.- Documents each customer encounter or resolution in the appropriate computer tracking system.- Identifies, reports and documents system discrepancie