Dining Room Attendant - $$ Tipped

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POSITION DESCRIPTION:

The Steward position is a general utility position and is responsible for maintaining cleanliness and sanitation standards for the restaurant lobby area. The Steward also interacts with the guests to ensure that their dining experience is a pleasant one.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

NOTE: Traditions Spirits® may change the requirements of this job description at any time. These include, but are not limited to the following:

• Remove trash and garbage to dumpster
• Clean and roll/unroll mats
• Sweep/mop floors
• Sweep up trash around exterior of restaurant and garbage dumpster
• General restaurant cleaning as directed
• Wipe up any spills to ensure kitchen floors remain dry
• Be aware of orders that are ready to be delivered and ensure that the right orders are delivered to the guests
• Make sure that all guests have the things they need, such as napkins, salt and pepper
• Refill drinks as necessary
• Speak with guests to ensure satisfaction with food and service, and to respond to complaints
• Remove serving dishes from tables and take them to the kitchen for cleaning
• Clean tables and/or counters after guests have finished dining
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Maintain personal health and sanitation standards (wash hands after using restroom, etc.)
• Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety

OTHER DUTIES AND RESPONSIBILITIES:

NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
• Uniforms and/or clothing should always be on stage clean
• Always wear safety/slip resistant shoes.
• Always wear the safety belt when lifting objects over 20 lbs.
• Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
• Superior attendance and punctuality
• Attendance in mandatory meetings, training, workshops, and/or seminars
• Adhere to organization policies and procedures

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

• High School Diploma or equivalent desired
• Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
• Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
• Good oral and written communication skills
• Mature judgment and professionalism in handling all matters
• Ability to read and understand information and ideas presented in writing
• Good problem solving skills

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Standing during entire shift
• Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
• Lifts and carries tubs and cases, weighing up to 75 lbs
• Essential hand/eye coordination
• Frequent exposure to smoke, steam, high temperatures, humidity, extreme
• Substantial repetitive motion of the wrists, hands and fingers
• Hazards may include, but are not limited to, cuts from knives, slipping, tripping falls and burns
• Frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items
• Frequent washing of hands
• Work is normally performed in a typical interior restaurant work environment
• Noise level is moderate to high
• Moderate or high exposure to cigarette smoke