Housekeeping Supervisor

SUMMARY
This position supervises housekeeping team members, inspects guestrooms and public spaces for cleanliness, proper inventory and item quality and safety. Assists in scheduling, training, coaching and discipline of team members. May also perform cleaning duties.

ESSENTIAL JOB FUNCTIONS
The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
• Supervises housekeeping team members and inspect guestrooms and public spaces for cleanliness, proper inventory and item quality and safety.
• Supervises cleaning personnel and inspects hotel guestrooms, bathrooms, corridors, and lobbies.
• Assigns work to cleaning personnel.
• Posts room occupancy records.
• Adjusts guests’ complaints regarding housekeeping service or equipment.
• Writes requisitions for room supplies and furniture renovation or replacements. Reports need for room redecoration to Executive Housekeeper.
• Examines carpets, drapes and furniture for stains, damage, or wear.
• Checks and counts linens and supplies.
• Records inspection results and notifies cleaning personnel of inadequacies.
• Inspects rooms for damage.
• Inspects and reports linen and supply inventories.
• Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
• Maintains housekeeping team members job results by training, coaching, counseling and disciplining when needed.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides.
• Attends all training and department meetings.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.