Customer Service Representatives - Full-time

Represent Seldat Distribution and act as an internal liaison responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner Position Responsibilities     Interacts with customers by phone, email, or in person and receives orders or changes in service.     Processes and inputs all customer orders and receipts through EDI or VT data entry     Generates all related paperwork and necessary information required for customer work orders, checks all orders for special request, and posts inventory records     Coordinates special, last minute shipping request with the warehouse, expediting orders as necessary     Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner     Insures all routing requirements for the client consignee and request for routing are submitted in time to meet the ship window deadline     Reports customer feedback to management, including any signs of customer dissatisfaction     Performs paperwork associated with orders including the maintenance of customer files     Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office     Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary     Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics. Perform other duties as assigned Required Experience Qualifications     High School Diploma or GED equivalent     Minimum 6 months related experience and/or training     Prefer previous experience in logistics industry and transportation, with the ability to manage multiple accounts     Experience with WMS preferred     Ability to work in a fast paced environment     Strong data entry skills     Intermediate level of Microsoft Office systems Excellent written and verbal communication skills. Ability to work within a team environment and foster a respectful workplace. Demonstrate ethical behavior in all business interactions. NJ.com . Keywords: Customer Service Representative, Location: Burlington, NJ - 08016