The job below is no longer available.
You might also like
in Lawrenceville, GA
$20est. per hour Ace Home Services • 11d agoUrgently hiring 12.4 mi Use left and right arrow keys to navigate- $20.00-$35.00
Verified per hour Ace Home Services • 11d agoGood pay Urgently hiring 12.4 mi Use left and right arrow keys to navigate - $25
est. per hour United Site Services • 7h agoUrgently hiring 19.4 mi Use left and right arrow keys to navigate - $11
est. per hour Buffalo Wild Wings • 1h agoUrgently hiring 9.9 mi Use left and right arrow keys to navigate - $11
est. per hour Buffalo Wild Wings • 1h agoUrgently hiring 12.3 mi Use left and right arrow keys to navigate
Service Advisor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lawrenceville, GA Lawrenceville, Georgia |
About this job
The Service Advisor is the front-line customer-relations and service representative. The Service Advisor works with the customer and technician to identify required maintenance.
- Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Daily or periodic follow-up with customers on repair status informing the customer of vehicle status.
- Conducting inspections.
- Taking vehicles on test drives.
- Reviewing vehicle maintenance records and service schedules.
- High school Diploma or GED
- 1-3 years of Customer Service
- Excellent Customer Service skills
- Previous automotive Service experience
- Experience in a leadership role
- Automotive experience