Director, Technology Business Management

Manages initiatives to improve the iT operating model, delivering on-time, within budget, while meeting Marriott’s expectations.  Plans, directs, and coordinates activities related to organizational improvement.  Governs, evolves and implements enabling processes to support iT and Marriott operational performance.  Works closely with the other areas of iT Technology Business Management and across iT to implement and monitor consistent, effective and efficient practices. 

• 10+ years’ relevant experience in business and IT operations.

• 5+ years’ experience in information technology project management across diverse application areas.
• 2+ years’ experience in leading or developing change initiatives in a business or IT organization.
• Graduate degree.
• PMP certification.
• Solid knowledge of the Systems Development Lifecycle (Waterfall, Agile).
• Working knowledge of current IT technologies across a wide variety of areas.
• Experience with development and management of process standards in an outsourced environment.
• Experience in establishing or managing governance processes, structures or tools for a technology organization.
• Adept at conducting research into process and governance best practices, models, and methodologies.
• Strong negotiating, influencing and problem resolution skills.
• Strong budget management skills.
• Demonstrated ability to work independently and with others.
• Excellent oral and written communication skills.
• Excellent analytical skills.
• Excellent listening skills and interpersonal skills.
• Knowledge of ITIL and CObIT processes.
• Experience in IT Systems audit.

Managing Initiatives to Improve iT Operational Performance

• Using assessments and stakeholder input, evaluates improvement opportunities and identifies creative solutions, analyzes the strengths and weaknesses of alternatives, and provides recommendations.
• Plans projects, including cost, schedule, resourcing and deliverables.
• Interfaces with Marriott stakeholders for requirements, prioritization, and rationalization.
• Facilitates business requirements analysis and functional design work sessions including creating business presentations, communications, and documentation.
• Interfaces with Marriott teams, vendors and service providers to facilitate project completion.
• Manages project risks and issues.
• Performs business case development/tracking.
• Establishes and tracks performance criteria.
• Provides expertise and develops change management plans, communications and training materials as appropriate in support of organization or process changes.
• Trains and/or mentors other team members, and peers.

• Promotes the organization’s awareness, understanding, and usage of enterprise standard end-to-end processes.
• Builds and maintains a standard set of iT Governance processes and tools that will provide the right level of governance for all iT teams and that will promote client satisfaction.
• Supports the development of behavioral change management, communications and training as needed to drive process and tool adoption, implementation and compliance.
• Tracks status of key milestones in the adoption of new or improved processes and tools.
• Monitors Marriott and service provider(s) adherence to the defined IT Standards.
• Communicates important process changes that affect service provider and/or client operations.
• Defines, manages, and improves iT performance reporting across the enterprise.
• Maintains and facilitates compliance with defined iT Governance decision rights, standards and practices.
• Collaborates with key stakeholder groups to validate the effectiveness of standard processes and continuously improves process quality.
• Works with Marriott teams to ensure that process-related activities address company needs.
• Defines corrective action for audit findings with stakeholders.
• Facilitates and coordinates audit and compliance groups to review Supplier processes and procedures.
• Works to resolve escalated issues.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs.  Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. 
• IT Business Management – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools.  This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks. 
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.