Senior Manager, Brand Talent Consulting (Premium/Select Brands) - Full-time / Part-time

Posting Date Mar 21, 2018
Job Number 18000OS3
Job Category Human Resources
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Our Team. The Brand Talent team is a group of strategists who consult on and deliver brand-specific talent and culture solutions that help our 30 unique brands to build and activate their brand identity and fulfill differentiated service propositions. As a result, our work ensures ongoing brand health and guest satisfaction. We serve as business partners to our brands and are typically the first/central point of contact in identifying potential brand-specific talent and culture solutions, to then serve as a liaison between the brands and the HR organization. 

Our work is based on the belief that our people are everything and supremely critical to expressing brand identity and fulfilling our brand promises to our customers. 

Position Overview. The Senior Manager of HR Brand Talent Consulting works with brand representatives within the business to develop and execute plans that support critical brand needs as they relate to HR initiatives. This position will focus on brands within our portfolio that fall in the Premium/Select segments. The Senior Manager must maintain a key focus on driving human resources-related aspects of initiatives aligned with brand and consumer strategies. Core responsibilities include providing HR consultation to the brand and delivering brand-initiatives; managing brand-specific work; acting as a project manager on brand-specific projects and initiatives; and monitoring efforts designed to fulfill those needs.

On a day to day basis, this position will be engaged in:

• Partners with stakeholders to determine HR business opportunities and challenges and provide business plans and tactics that align and support the brand strategies.
• Translates brand needs into specific, relevant HR support activities.
• Contributes to development of unique, engaging and innovative brand HR strategies and standards as appropriate in partnership with HR and brand stakeholders.

• Partners with brand and HR stakeholders to scope projects and activities, including time and cost estimates.
• Determines if prior efforts can be leveraged to build efficiencies and take advantage of best practices.
• Develops new (and/or leverages existing) tactics, and implements tactics and standardized processes that support and facilitate effective management of HR brand work.
• Works in close partnership and collaboratively with other team members to ensure coordination, alignment and pull through across HR work areas (e.g., continents, COEs).

• Oversees the effective design and development for HR components of programs (e.g., Service Initiatives).
• Gains alignment across HR and brand stakeholders and others as appropriate (e.g., continent HR leadership, legal).
• Partners with relevant HR departments to bring the right resources together to address the organization’s needs.
• Supports global brand execution of Talent Acquisition, Talent Management, Learning, and Organizational Capability programs/initiatives.

Candidate Profile. A 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in human resources or related professional area, OR MBA degree from an accredited university; 2 years’ experience in human resources or related professional area is required.

• Lodging/hospitality industry knowledge, including support of Premium Consumer Brands
• Human resources or hotel operations experience

Successful candidates will also demonstrate the following competencies:

Leadership. While an individual contributor, demonstrating leadership in role and as a consultant to our brands is still supremely critical to this position. This means exhibiting:

• Adaptability – Maintains grace under pressure or when experiencing changes or challenges in the workplace – in other words, you roll with the punches.
• Stellar Communication – Conveys information and ideas to others in a crisp, convincing and engaging manner whether verbally, visually, or in writing.
• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor – As a consultant to our brands, conveys confidence and commands respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development – Develops solutions by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of solutions through effective planning, organizing, and on-going evaluation processes.

Managing Execution. The Brand Talent team blends consulting and hands-on delivery of project deliverables which requires this individual to exhibit the following traits:

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships. As the Brand Talent team sits between the brands and the HR organization, establishing and maintaining effective relationships is critical. Competencies in support of this includes:

• Internal Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Global Mindset - Supports coworkers and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Learning and Applying Professional Expertise. We are a team of life-long learners, in addition to demonstrating our expertise day-in and day-out. As such, successful candidates must demonstrate:

• Applied Learning - Seeks and makes the most of business trends/developments, and other learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage daily work and generate innovative solutions to approach business challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge of the hospitality industry or HR discipline to conduct and manage everyday work and generate innovative solutions.