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Hours Full-time, Part-time
Location Bethesda, MD
Bethesda, Maryland

About this job

Posting Date Mar 14, 2018
Job Number 18000PHT
Job Category Sales and Marketing
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY
 

Marriott, the world’s largest hotel company, is seeking someone like you to provide top notch analytical support to the Loyalty Marketing organization.  You and the team you lead will enable loyalty marketing strategy by analyzing customer behavior and designing, measuring and evaluating a variety of promotional approaches across customer lifecycle.  You will ensure that Loyalty stakeholders will optimize their marketing efforts by developing and communicating insightful and actionable analysis.  This role entails outstanding business to technical translation, structured yet creative thinking, cross-functional collaboration, and hands on advanced analytical methods.   This role is part of a highly visible team that is tasked with growth acceleration and reinventing customer experience for Marriott.

 

CANDIDATE PROFILE

Education and Experience

  • Master of Science from an accredited university in Computer Science, Engineering, Applied Mathematics, Data Science, Economics, Statistics, or other quantitative discipline and
  •  4+ years’ analytical experience as a quantitative Data Scientist/Data Analyst or a related role with domain knowledge in customer analytics or
  • 4 year degree from an accredited university in quantitative discipline above and 6+ years of relevant professional experience

Technical Skills 

  • Demonstrated analytical ability with ability to synthesize and analyze large volumes of complex information from multiple sources
  • SQL, R, Python, SAS
  • Tableau, R Shiny
  • Git, Jira
  • MS Office including Power Point
  • Omniture or other Web Analytics tools

Management Skills and Discipline Expertise

  • Proven track record of leveraging data and advanced analytical techniques for business decision making
  • Ability to apply analytical methods to creative problem solving
  • Experience applying advanced modeling techniques to model customer behavior
  • Experience analyzing loyalty promotional campaigns
  • Design of Experiment expertise
  • Professional experience with Web Analytics tools is a plus
  • Creative problem solver and relentlessly curious
  • Strong business acumen; shareholder mindset
  • Strong interpersonal skills and story telling ability to technical and non-technical audience.
  • Experience partnering effectively with analytical vendors
CORE WORK ACTIVITIES  
  • Provides analytical support for Loyalty Marketing initiatives
  • Collaborates closely with Loyalty stakeholders to create and execute learning agendas, develop hypothesis, lead analytical execution, provide results, recommend actions and identify opportunities for further analysis
  • Design and executes experiments to evaluate Marketing Initiatives effectiveness
  • Creates customer predictive models with focus on increased engagement, retention and incremental revenue
  • Hands on experience building customer models to optimize outcomes across different areas of loyalty marketing
  • Leads analytical efforts to optimize effectiveness of Loyalty Marketing Programs
  • Leads promotional initiatives measurement and analysis by collaborating with stakeholders in designing promotions that meet financial hurdles, measuring effectiveness and providing recommendations for improvement.
  • Applies advanced analytical methods to define strategic KPIs and its drivers to monitor health of customer eco-system
  • Uses modern visualization techniques to present
  • Provide project management support including planning, documentation, defining technical processes, prioritization, scheduling, and communications. 
  • Develop and present analytical recommendations and actionable insights to disseminate findings and successful practices to key stakeholders and senior management. Explain complex analytics to a broad audience with varying levels of technical background and understanding.
Additional Responsibilities  
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner. 
  • Demonstrates self confidence, energy and enthusiasm. 
  • Informs and/or updates leaders on relevant information in a timely manner. 
  • Manages time effectively and conducts activities in an organized manner. 
  • Presents ideas, expectations and information in a concise, organized manner. 
  • Uses problem solving methodology for decision making and follow up. 
  • Performs other reasonable duties as assigned by manager. 
 MANAGEMENT COMPETENCIES  

Leadership 

  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. 
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. 
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.  
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. 

Managing Execution 

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. 
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. 
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. 
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. 

Building Relationships 

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. 
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.   
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. 

Generating Talent and Organizational Capability  

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. 
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. 

Learning and Applying Professional Expertise 

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. 
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. 
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. 
  • Strong to expert SQL skills for both data extraction and for designing flexible data/ETL structures.   
  • Experience in working with and designing snowflake data schemas with high volumes and high cardinality data in multiple operating environments.   
  • Experience with different database and reporting platforms to create short term, medium term, and long term reporting solutions.   
  • Strong interpersonal skills and be able to work well with non-technical and technical audiences, clearly communicating project needs, risks, delays, and outcomes to all levels of the organization.    
  • Strong desire to solve business problems using data driven solutions.   
  • Experience working with high volume, highly complex data structures and/or web analytics data implementations are encouraged to apply.   
  • Project management, project estimating, verbal and written communications, business and technical documentation. 
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.  
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. 
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.