Customer Solution Specialist

Now Hiring for Customer Solutions Specialists!

Responsibilities:

• Answer incoming phone calls and process the sale of enrollments or changes on current protection plans
• Explain various travel insurance plans offered including benefits and exclusions
• Work with customers or travel agents to upgrade sales
• Provide accurate, timely and courteous responses to inquiries regarding protection plans to individual callers and travel agents
• Explain and answer questions on various programs offered including benefits and exclusions after the purchase of a protection plan
• Expedite the resolution to protection plan modifications
• Work with policy holders and/or travel agents to edit policies, including, but not limited to, the processing of Refund Requests, Date Transfers and Beneficiary Changes
• Review and respond to written correspondence regarding policy issues / revisions from policy holders and travel agent partners
• Work closely with Third Party Administrator(s) and Travel Agents
• Order brochures in large quantity for travel agencies or travel suppliers
• Respond to voice mail messages in a timely manner
• Other duties as needed

Qualifications:

• Insurance background / knowledge a plus
• Travel background / knowledge a plus/basic world geography
• Superior customer service skills
• Positive and enthusiastic attitude
• Exceptional verbal and written communication skills
• Organizational and planning skills including the ability to handle multiple tasks
• Attention to detail and a sense of urgency
• Sound judgment, strong problem solving skills and high level of initiative
• Excellent telephone voice and ability to work well under pressure
• Commitment to dependability, flexibility and company loyalty
• Ability to work well independently

Requirements:

• Associates or Bachelor degree
• Minimum two-year customer service experience required
• Previous sales experience
• Demonstrated experience of Microsoft Word, Excel and Outlook
• Ability to obtain a limited insurance license in all 50 US States
• Ability to type at least 25 words/minute

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.