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Customer Service Rep
| Hours | Full-time, Part-time |
|---|---|
| Location | Troy, New York 12181 Troy, New York |
About this job
Requirements:
1. Customer service
2. Computer skills
3. Strong communication skill
4. Business acumen
5. Drive
**will handle 70 calls a day**
Job Description:
Provide prompt efficient service for assigned product and/or service center internal and external customers. Consults and interprets contract provisions for current and pas products and assumed business for policyholders, agents/brokers and other Enterprise operating units.
The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assign to the job to perform a somewhat different combination of duties.
1. Receives and responds to incoming customer/agent/employer inquiries.
2. Communicates with customers, field staff, service centers, internal/external sales support and other industry companies through oral and written communication.
3. Assists customers with financial transactions.
4. Maintains current knowledge of contract and product provisions and administration of the Plan, and the processing systems related.
5. Resolves routine errors requiring corrective processing.
6. Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing, and refers the situation to a Supervisor.
7. Processes monetary transactions according to policy provisions with assigned limits.
8. Reviews, researches, and interprets records and reports to accurately make decisions.
9. Decision making skill necessary for customer contacts.
10. Ability to identify and evaluate problems and analyze customer inquiries and determines appropriate action.
11. Performs other duties as requested.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.