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Technical Support Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Roseville, California 95678 Roseville, California |
About this job
Position Summary:
Company in the Auburn area is seeking to hire technical support engineers. The technical support engineers will be responsible for providing technical support to customers and contractors.
Duties and Responsibilities
- Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledge-base, and other sources of information available.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Manage the monitoring database of customer installations.
- Document all activity in SalesForce and other database software platforms.
- Create layouts on the monitoring site at customer's request
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately.
Job Requirements
- At least two years of experience in professional customer service and in technical helpline or remote support.
- Experience with solar electric products and National Electric Code (NEC) is helpful.
- Ability to multitask in a very fast-paced environment.
For immediate consideration, email a resume For additional information, call (916)380-3702
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
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