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(Bilingual) Call Center Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Orlando, Florida 32803 Orlando, Florida |
About this job
Interested in working for a Fortune 100 company? Aerotek is hiring Qualified Candidates for a Health Benefits company in Maitland for a Member Service Representative position.
Qualifications, To be Considered you Need:
- Bilingual, (Spanish/ English)
- 1-2 years in Healthcare Experience (dr. Office, Pharmacy, Health Insurance)
- 3+years in Call Center experience
- High School Diploma or Equivalent
Responsibilities Include:
- Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints and explaining behavioral health system processes.
- Document call in up to 4 computer systems.
- Make outbound calls to coordinate care between consumers, providers, pharmacies and governmental agencies.
- Assist Back other departments with data entry for enrollments, demographic updates, outreach to providers for the Severe Mental Illness (SMI) department, complaint log clean up and Urgent Medication enrollments.
- Responsible for reporting on Customer Statistics and Pharmacy call volume.
- Track complaints, provider referrals, provider training needs, success stories and training's completed.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.