Billing Customer Service Representative

Billing Customer Service Representative:

Aerotek is seeking a Billing Customer Service Representative for a publicly traded property and casualty insurer.

Job Description:

• Provide timely customer service to incoming telephone calls in an automated call delivery environment - will ,e taking calls from insured clients or sellers agent
• Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome - Find ways to say "yes" to the client (these clients pay a very high premium for Chubb services)
• To ensure complete resolution of all customer inquiries, may need to coordinate end to end service with other business partners
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquires
• Work effectively in a team environment using professional interpersonal and communication skills
• Basic knowledge of Property and Casualty insurance principles and company products
• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards
• Utilize basic understanding of product & underwriting guidelines
• Gather, organize, and analyze reports/information to assist Processing department and Underwriter to determine next steps
• As business priorities change, support other teams and process transactions as needed
• Complete assignments and other duties as assigned
• Maintain performance standards within a fast paced environment

Qualifications:

• 2+ years of customer service/financial services experience, preferably in a processing environment
• Good job tenure (2+ years at organization)
• Advanced verbal and written communications skills
• Excellent organizational skills and ability to multi-task
• Analytical skills
• Knowledge of Microsoft office systems (e.g., Word, Excel) and demonstrated aptitude to learn job specific technology
• Ability to work independently, as well as in a team environment
• Have an understanding of or the capability to learn basic Property and Casualty insurance principles, product and underwriting guidelines

 Shift:

Monday - Friday 10:30am - 7:00pm

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.