Financial Crimes Representative 2 - Full-time / Part-time

This is a full time Claims Representative for a bank in a fast paced environment. This person will help the banking customer gather information and begin the claim process over the phone. The representative will make decisions on some claims and route other claims to other teams in the department. These representatives will work on a team in a call center environment.

Responsibilities and Duties
The representative will handle 40-50 inbound calls per day for fraudulent charges on debit card transactions
Employees will use multiple systems to research and file claims
The banker will be expected to handle each call in approximately 15 minutes
Deescalate calls as needed with customers that may disagree with the claim result
Most claims will be resolved on the call with banker making a decision on claim status

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.