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in Manheim, PA

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About this job

PLEASE NOTE: In order to be considered for this position, you must submit an application on our website. Here is a link to the application: https://secure.entertimeonline.com/ta/InpSpooky.jobs?ShowJob=151133335&prevScreenX=0&prevScreenY=98 

The Banquet Manager is responsible for coordinating the delivery of all food and beverage functions held in the venue and all details pertaining to meeting and event space, keeping with the standards as set by Spooky Nook Sports. 

Essential Job Functions:

  • Determines set-ups in conjunction with Conference Services Team
  • Coordinates functions with banquet staff, Captains, Chef, food and beverage department, convention services team, event services and sales team.
  • Ensure guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
  • Coordinates with Service and Kitchen staff on fast recovery of food leftover and minimizes waste.
  • Establishes high standards of quality service and maintains them through effective training and continuous upgrading of products to enhance level of service and event presentation.
  • Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service
  • Completion of Banquet Bar Requisitions
  • Maintains records, captain’s reports, closing event reports and payroll costs.
  • Submits payroll and budget for expenses to include but not limited to labor and equipment expense.
  • Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation
  • Ensuring that services meet customer specifications.
  • Actively participates in BEO meetings
  • Maintain a clean and safe working environment in both front of the house and back of the house operations
  • Conscious of business volume reacts either increasing or decreasing when volume of business is up or down.
  • Maximizes profits in banquet department through effective management techniques based on knowledge of business volume, keeping in mind at all times guest satisfaction.
  • Keeps updated in new food and beverage trends.
  • Sets the pace and the good example for successful quality operation.
  • Maintain quarterly inventory of equipment
  • All other duties as assigned

Basic Qualifications:

  • 2-5+ years of experience in banquet management operations
  • Must be 18 years of age or older
  • Ability to read, speak and understand the English language
  • Language skills: Excellent verbal and written communication skills. Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication 
  • Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
  • Availability to work a flexible schedule that may include evenings and/or weekends
  • Dependable transportation to and from work
  • Authorized to work in the United States

Preferred Qualifications:

  • Associates degree in Hospitality or related field
  • Highly dependable with a history of consistent attendance and punctuality
  • Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
  • Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
  • Self-starting and motivated with the ability to work independently and take initiative
  • Ability to multi-task and balance multiple projects/duties at once
  • Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
  • Trustworthy and honest; takes accountability when appropriate
  • Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
  • Ability to remain calm in tense or stressful situations
  • Experience communicating with individuals of diverse demographics
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
  • Integrity to safeguard confidential information
  • Leadership skills; Inspires respect and trust from others; provides vision, inspiration and guidance. Experienced in setting goals and developing individuals. 

Working Conditions:

  • Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment.
  • Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
  • Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly.
  • Noise Level: The noise level in this environment is typically variable.
  • Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.