Back Office Loan Admin Associate (Part-Time)

This position reports to BOLA Manager and, is responsible for ensuring detailed support to all aspects of the BOLA project deployment while meeting or exceeding the customer satisfaction targets. The BOLA associate will primarily assist customers with processing debit card payments, as well as doing customer data research, in order to assist and support other associates working on Consolidation accounts, sold accounts and other duties supporting the team and the company. Other duties may be assigned.

Support

• Sold Account Research: guide the customer to the Debt Buyer whom originally purchased their account to begin the process of locating- the current Debt Buyer for customer payment
• Document customer calls and issues
• Process Debit Card Payments in Mercury and Repay systems

Influence

• Consolidation Account Management
• Research and Qualify new consolidation companies
• Negotiate account settlements
• Update appropriate systems and departments

Drive

• Post-Bankruptcy payments
• Post payments to eAdvantage and QFund system
• Check Requests for any payments that need to be posted by the center (active centers).
• Input BK status changes in eAdvantage system (virtual centers only)
• Update the appropriate system if the sold account has been paid
• Update the State Database if the sold account has been paid
• Research validity of any paid letters
• Print out the letters from HOV (Letter Vendor)
• Scan and email letters to the appropriate center to be filed into the customer's file
• Debt Validation Tracking
• Process EOD for all Virtual Centers

Equivalent Education Level Required: High School Diploma, required. Some college, preferred. Certifications, preferred.

Experience Required: Customer Service experience in a fast-paced/high volume environment. Must be a multi-tasker and e be able to handle large phone volume. Intermediate experience with Excel and Word, required. Must be comfortable with technology.

Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships; demonstrated ability to work with sensitive customer issues

Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Travel: No Travel.

Attire: Professional attire (as required by company standards).

Other: Must be eligible to work in the USA and able to pass a background check.