IT Help Desk Associate

Help Desk Associate-

Acts as the initial contact for the IT department for users requesting technical assistance. Ensures all support calls are answered, logged, triaged and assigned to the appropriate resources where necessary.

Administers all software, hardware, and equipment by processing orders, receiving shipments, managing license compliance and tracking user assignments.

Install new computer equipment & peripherals and troubleshoot, including installing software, updates, performing virus, spyware, and adware scans.

Order and configure cellphones and mobile devices.

Program and support Toshiba VoIP phones and Polycom speakerphones.

Troubleshoot printer, copier, and scanner problems, including ordering and replacing parts.

Assist with the installation and upgrading of network equipment and applications.

Perform preventive maintenance tasks and verify backups.

Qualifications

2-3 years minimum related work experience.

Working knowledge of Microsoft Office products, Active Directory, Windows 7/8.1/10, Windows Server 2008 and 2012.

Strong problem resolution and time management skills and ability to prioritize workload and act with increased independence in solving problems.

Need to be able to communicate technical information to non-technical users in a professional and courteous manner with all levels of staff.

Must have ability to carry/move heavy equipment without assistance and without injury to self or damage to items being moved throughout the premises.

Knowledge of hardware, software and networking.

Knowledge of Office 365 products including SharePoint a plus

Knowledge of VMWare and phone systems a plus.


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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Must have 2-3 years experience with helpdesk or related. Microsoft Office Products, Active Directory, Windows 7/8, Windows Server 2008/2012, knowledge of 365 office products, VMware is a plus