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Design Supervisor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 441 Lexington Avenue, 18th Floor New York, New York |
About this job
POSITION DESCRIPTION
JOB TITLE
Supervisor, Onsite Services (Los Angeles)
REPORTS TO
Onsite Account Manager
JOB LOCATION
Client Site
JOB HOURS
8:00AM TO 5:00PM (PST)
JOB DESCRIPTION
To supervise a team supporting all presentations and reprographics services provided at the client site and work in collaboration with RRD US and Offshore Teams
The role is two fold:
Operator Coverage with Strong Design Skills:
Produce sophisticated presentations for investment Bankers as per instructions and using appropriate software when required. Ensure work produced is of a high standard in terms of accuracy and quality, to liaise with the Bankers in a professional and helpful manner at all times, and to ensure that a smooth hand-over occurs with the operators on all other shifts. In addition, also support the Office Services Associate with overflow reprographics support.
Workflow/Supervision Coverage:
To own and take responsibility for the work during its lifecycle, in terms of consistency, accuracy and quality. Ultimate responsibility for the management of the document with time and quality parameters and the handling of all customer queries.
To establish a relationship and understand the needs of the Clients as well as work closely with the US teams to ensure a 'one team' approach. Utilising technical knowledge to negotiate achievable deadlines. Deal with all Client issues and resolve in a quick and effective manner.
To be responsible for front line interaction and the delivery of a first class customer focussed Centre. Book in work and take job specifications, ensuring accurate billing information are captured, assign work to Operators via Workflow tool as required.
To be responsible for all reporting and invoicing for the service in the UK and work in conjunction with the Account Director to develop the service.
Full responsibility for team performance, development, appraisals and employee relations.
RESPONSIBILITIES
Operator/Designer
Produce sophisticated presentations for investment Bankers as per instructions and using appropriate software
Ensure work adheres to all best practices and style guidelines, unless otherwise specified and work toward 100% accuracy against style, brief and spelling
Own and take responsibility for the work in terms of the final product, e.g. consistency, accuracy and quality
Organise work effectively to ensure deadlines are met
Provide ad-hoc support on an as needed basis on all reprographics services
Ability to work overtime/after hours as require
Work Intake and Communication
Develop and maintain strong working relationships with clients to better understand and service their needs ensuring all customers have a positive experience through the London Presentations.
Answer telephone calls and manage enquiries and issues in a responsive and professional way
Understand how the Clients work in order to obtain an expected deadline. Negotiate and agree deadlines, prioritise and assign resources to meet business demand
Manage throughput of all work requests to the department, assessing deadlines, availability, work type and determining whether work remains onshore or need to be processed in other locations
Ensure all relevant information is gained and correct billing code is assigned
Prepare, assign and communicate with other sites i.e. NY, LA Supervisor for all jobs processed in these locations
Work with analysts to plan for large projects
Assess potential of incoming workflow by doing floor walkabouts during the day and the evening
Client Feedback
Ensure all feedback is collated effectively and act on any general feedback passed through the Centre
Conduct thorough investigation of all complaints through the incident and SRR process and in collaboration with other sites
Successfully deal with Client complaints in a quick and effective manner, outlining the process followed, providing solutions and feedback to all concerned. Escalate as appropriate
Supervising the Team
Demonstrate effective leadership and role model behaviours ensuring all company wide policies and procedures are adhered to and ensure staff fully understand and abide by all security and compliance measures.
Ability to test templates/workflow tools and provide timely feedback to drive efficiency in the process
Conduct annual appraisals setting objectives and goal, if required
Implement and maintain any changes in staffing structure, policy or function of department as directed
Administration
Complete all administration, including reporting, overtime, and workflow tool reconciliation
Authorise all staff timesheets on a daily and weekly basis. Arrange temp coverage as required.
Inventory management and supply ordering as required
Perform other duties and projects as directed by Account Manager
Ensure Operations and Training manuals are developed and updated
REQUIRED SKILLS
Strong knowledge of service offering
Strong customer service orientation
Demonstrated proficiency working in Microsoft office suite, particularly native excel and PowerPoint as well as the ability to learn macros
Knowledge of Illustrator, Photoshop and MapInfo (a plus)
Ability to conduct inventory and ordering for select/related supplies and products
Ability to identify problems and communicate issues to management to drive to closure
Strong organisational skills -- proficiency in workflow management
Ability to communicate with clients when questions or changes to delivery options occur
At least two years' experience working in a client focused environment, financial or law services (a plus)
Reliable, self starter, motivated
High level of customer focus and confidence to liaise at all levels
Excellent organisational, negotiating and influencing skills to effectively prioritise work
Adaptable and flexible approach to working under pressure
EDUCATION
University or college degree or relevant experience
#LI-HH1
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
JOB TITLE
Supervisor, Onsite Services (Los Angeles)
REPORTS TO
Onsite Account Manager
JOB LOCATION
Client Site
JOB HOURS
8:00AM TO 5:00PM (PST)
JOB DESCRIPTION
To supervise a team supporting all presentations and reprographics services provided at the client site and work in collaboration with RRD US and Offshore Teams
The role is two fold:
Operator Coverage with Strong Design Skills:
Produce sophisticated presentations for investment Bankers as per instructions and using appropriate software when required. Ensure work produced is of a high standard in terms of accuracy and quality, to liaise with the Bankers in a professional and helpful manner at all times, and to ensure that a smooth hand-over occurs with the operators on all other shifts. In addition, also support the Office Services Associate with overflow reprographics support.
Workflow/Supervision Coverage:
To own and take responsibility for the work during its lifecycle, in terms of consistency, accuracy and quality. Ultimate responsibility for the management of the document with time and quality parameters and the handling of all customer queries.
To establish a relationship and understand the needs of the Clients as well as work closely with the US teams to ensure a 'one team' approach. Utilising technical knowledge to negotiate achievable deadlines. Deal with all Client issues and resolve in a quick and effective manner.
To be responsible for front line interaction and the delivery of a first class customer focussed Centre. Book in work and take job specifications, ensuring accurate billing information are captured, assign work to Operators via Workflow tool as required.
To be responsible for all reporting and invoicing for the service in the UK and work in conjunction with the Account Director to develop the service.
Full responsibility for team performance, development, appraisals and employee relations.
RESPONSIBILITIES
Operator/Designer
Produce sophisticated presentations for investment Bankers as per instructions and using appropriate software
Ensure work adheres to all best practices and style guidelines, unless otherwise specified and work toward 100% accuracy against style, brief and spelling
Own and take responsibility for the work in terms of the final product, e.g. consistency, accuracy and quality
Organise work effectively to ensure deadlines are met
Provide ad-hoc support on an as needed basis on all reprographics services
Ability to work overtime/after hours as require
Work Intake and Communication
Develop and maintain strong working relationships with clients to better understand and service their needs ensuring all customers have a positive experience through the London Presentations.
Answer telephone calls and manage enquiries and issues in a responsive and professional way
Understand how the Clients work in order to obtain an expected deadline. Negotiate and agree deadlines, prioritise and assign resources to meet business demand
Manage throughput of all work requests to the department, assessing deadlines, availability, work type and determining whether work remains onshore or need to be processed in other locations
Ensure all relevant information is gained and correct billing code is assigned
Prepare, assign and communicate with other sites i.e. NY, LA Supervisor for all jobs processed in these locations
Work with analysts to plan for large projects
Assess potential of incoming workflow by doing floor walkabouts during the day and the evening
Client Feedback
Ensure all feedback is collated effectively and act on any general feedback passed through the Centre
Conduct thorough investigation of all complaints through the incident and SRR process and in collaboration with other sites
Successfully deal with Client complaints in a quick and effective manner, outlining the process followed, providing solutions and feedback to all concerned. Escalate as appropriate
Supervising the Team
Demonstrate effective leadership and role model behaviours ensuring all company wide policies and procedures are adhered to and ensure staff fully understand and abide by all security and compliance measures.
Ability to test templates/workflow tools and provide timely feedback to drive efficiency in the process
Conduct annual appraisals setting objectives and goal, if required
Implement and maintain any changes in staffing structure, policy or function of department as directed
Administration
Complete all administration, including reporting, overtime, and workflow tool reconciliation
Authorise all staff timesheets on a daily and weekly basis. Arrange temp coverage as required.
Inventory management and supply ordering as required
Perform other duties and projects as directed by Account Manager
Ensure Operations and Training manuals are developed and updated
REQUIRED SKILLS
Strong knowledge of service offering
Strong customer service orientation
Demonstrated proficiency working in Microsoft office suite, particularly native excel and PowerPoint as well as the ability to learn macros
Knowledge of Illustrator, Photoshop and MapInfo (a plus)
Ability to conduct inventory and ordering for select/related supplies and products
Ability to identify problems and communicate issues to management to drive to closure
Strong organisational skills -- proficiency in workflow management
Ability to communicate with clients when questions or changes to delivery options occur
At least two years' experience working in a client focused environment, financial or law services (a plus)
Reliable, self starter, motivated
High level of customer focus and confidence to liaise at all levels
Excellent organisational, negotiating and influencing skills to effectively prioritise work
Adaptable and flexible approach to working under pressure
EDUCATION
University or college degree or relevant experience
#LI-HH1
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
see above