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in Phoenix, AZ

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Hours Part-time, Full-time
Location 3806 E Superior Ave,
Phoenix, Arizona

About this job


$15 Hourly (plus commission)
Benefits Offered Vision, Life, Medical, Dental, 401K
Employment TypeFull-Time
Why Work Here?
“Great company benefits and excellent room to grow!”

Job title

Customer Service Representative

Reports to

Branch Manager/Customer Service Manager

Job purpose

The Customer Service Representative’s primary responsibility is to support English Color and supply customers by responding to inquiries on our products, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

Duties and responsibilities

Intake customer inquiries for order status, and general questions
Develop and issue quotes for our products and services
Follow up on quotes, record in English Color and supply database the outcome
Review customer orders to confirm that equipment, accessories, consumables, quantities, price and any special contract instructions are understood
Assist in branch sales and marketing efforts through outgoing phone calls and emails
Communicate customer Order Confirmations and following up upon delivery
Update English Color and supply database with details and Call-Off information
Assist in scheduling delivery and pick-up of orders
Help provide solutions when customers have issues
Maintaining contract files and customer correspondence
Record & investigate customer inquiries
Promote a positive Health and Safety attitude / workplace
Have a basic understanding of our equipment and how it’s used
Assist in locating equipment and shipping logistics
Other duties as assigned
Qualifications

High School Diploma/GED or Higher
2 years of Customer Service Experience, preferably in the environmental/safety or rental field
Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
Ability to think analytically, with focus on problem troubleshooting
A flexible and strong team player that can work in a fast paced environment
Microsoft Office proficient
Working conditions

Fast paced professional office and warehouse environment with some travel by car or air for meetings, trainings, trade shows and customer visits. Customer interaction primarily consist over the phone, email and in person.

Essential Functions

This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted and may require the ability to drive a English Color and supply vehicle.