Collection Agents - Full-time / Part-time

AtWork is currently looking for Collection Agents to join our clients team!! Great Pay and Excellent Benefits!!

POSITION OVERVIEW: Customer service representative will handle customer complaints, process orders, and provide information about the company’s products and services.

RESPONSIBILITIES:

• Listen and respond to customers’ needs and concerns.
• Attracts potential customers by answering parts and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves parts or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

IF INTERESTED APPLY ONLINE:     (Select Fort Worth in the drop down for work locations)

MINIMUM REQUIREMENTS:

• Minimum of 3 years’ experience in customer service.
• Must have high school diploma. College education
• Good analytical skills and attention to detail, along with excellent phone etiquette.
• Proficient with Microsoft Word and Excel.
• Excellent customer service skills with desire to exceed customer expectations, with a team player attitude for the department.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.