Ops Senior Clerk - Full-time / Part-time

Requisition No: 27494

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64913035

Position Number: 64913035

Salary: $15 per hour

Posting Closing Date: 03/26/2018

Open and Competitive Opportunity

NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable by documentation provided through the electronic application process.

OPS SENIOR CLERK

Position#: 64913035

Description

Incumbent is based in the Dr. Rafael Pealver Dental Clinic and Jefferson Reaves Sr. Dental Clinic under the direct supervision of the lead Dentist of the site. This is a Senior Clerk position. The primary functions are a variety of clerical duties related to Clinical Administrative Support Services.

Duties include front desk reception/greeting, appointments, registration/eligibility, financial clerk/cashiering, EHR/ Medical Records, and phone operations. Incumbent will follow HIPAA and information security regulations set by federal, state and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients and provide excellent customer service. Incumbent is expected to adhere to established Health Department policies and procedures.

Registers clients in HMS and determines method of payment. Interviews and records patient demographic and insurance/financial information. Verifies client, insurance information and ensures accurate and up-to-date data is recorded. Checks, verifies and records FMMIS, WAGEs, or other information systems. Obtains authorizations for 3rd party billing as required. Safeguards the integrity of the database by ensuring that the client is properly registered in accordance with the Health Management System (HMS) procedures and is not duplicated. Prepares and witnesses consent forms and release of information on all clients as needed. Assists in clerical duties: schedules appointments, calls clients to confirm and remind clients of pending appointments, calls clients for missed appointments and schedules new appointments. Greets client, determines purpose of visit, directs client to specific destinations. Answers customers' questions, provides information and routes clients following procedures. Follows client check in and check out processes, completes or provides for completion the necessary forms and copies/scans required client documents. Operates telephone system to answer, transfer calls, provide information, takes messages. Protects the security of electronic (EHR) or hard copy medical records to ensure that confidentiality is maintained. Ensures that the client's medical record/EHR is completed following MDCHD policy and procedure and Department's Health Record Policy DOHP 380-1-09, utilizing approved forms/screens and following program requirements. Review records/EHR for completeness, accuracy and compliance with policies and procedures. Files medical records/EHR using filing/scanning system established by the agency. Routes the medical record to the appropriate area in a timely manner, retrieves by end of day, following the log out/in procedure to account for all records. Assists the Risk Management staff in retrieving client information for subpoenas and any legal requirements. Processes release of information (ROI) request to ensure that valid authorization has been given by the client or the client's legal representative; releases information to persons and agencies according to regulations. Retrieves returns and files (using filing system established by the agency) medical records of clients who come to the clinic on a daily basis and purges records for storage in accordance with agency policy. Limits access to client health records only to those individuals with a legitimate need to know. Ensures clients are appropriately registered in the Florida System. Is cross trained to cover for other employees at other clinics for annual leave and sick leave. Attends staff meetings and trainings. Serves as cashier for the clinic reviewing client accounts and collects outstanding balances according to the established sliding fee scale and agency policy. Reviews super bill to ensure information is entered accurately in the HMS record-of service section. Marks and bills and receives payment by cash, credit and debit cards. Verifies insurance information is correct in HMS and bills correct insurance. Records data into HMS, issues receipts, provides change and/or refunds due to clients. Operates office machines such as; computer, credit card machine and calculator. Reconciles cash drawer daily, prepares deposits and submits total collections daily to supervisor. Accounts for and documents fees collected and processes third party reimbursements and forwards Third Party super bills to the billing department. Reconciles cash drawer daily, responsible for daily cash collection log, change fund (petty cash), assembles daily reports and prepares weekly deposits for Dunbar pickups, scans reports to accounting drive, and responsible for combination of safe ensures all end of day procedures are performed in accordance with established guidelines. (duplicate). Documents in the HMS System the proper HMC codes. Attempts to collect unpaid account balances in accordance with written guidelines. Review billing encounter for completeness. Performs other related duties as required.

Coordinates outreach activities with volunteers and staff to public schools, outreach programs and the community

Participates in at least two health fairs annually.

Performs other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of the principles and practices of cashiering (Petty Cash handling, credit card machine handling, closing reports, deposits).

Knowledge and proficiency with computers and various computer programs and software.

Knowledge and Experience of front desk duties (registering patients, making and confirming appointments, collecting and scanning patient documents, printing necessary forms, and calling recall patients).

Knowledge and Experience in customer service (addressing client concerns, helping dissatisfied clients, facilitating communication between clients and staff members, etc).

Knowledge and Proficient with Dental Software to register patients, make/delete appointments, enter patient documents, retrieve reports, print referrals, and update medical history alarms.

Knowledge and Proficient with electronic health records.

Knowledge of Dental terminology and CDT/ADA dental codes and concepts.

Knowledge of Medicaid (dental plans) Insurance verification, billing claims, pre-authorizations, payment verifications, and referrals through the webportal and/or phone.

Knowledge of Dental HMO/PPO Insurance verification, billing claims, pre-authorizations, payment verifications, and referrals through the webportal and/or phone.

Other job-related requirements for this position:

Bilingual in English and Spanish (including the meaning and spelling of words, rules of composition, grammar and pronunciation).

Location:

Dr. Rafael Penalver Clinic

971 NW 2 Street

Miami, FL 33128

Work Schedule:

Monday -- Friday, 8am -- 5pm.

Special Notes:

All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application.

This position requires a security background check and/or drug screening and participation in direct deposit.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Miami