The job below is no longer available.

You might also like

in Harrisburg, PA

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location 3943 Tec Port Drive
Harrisburg, Pennsylvania

About this job

With more than 130,000 team members working in every facet of the hospitality industry, Hilton Worldwide offers career opportunities at our corporate offices, call centers and more than 3,750 hotels in 84 countries/territories.

With a history of promoting from within the company and providing opportunities for personal and professional development, what may start out as a part-time job can lead to a long-term career.

Housekeeping Supervisor

GENERAL PURPOSE

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

OTHER DUTIES/RESPONSIBILITIES

  • May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
  • Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force
  • assignments.
  • No travel required.

JOB QUALIFICATIONS

  • Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
  • Requires supervisory skills.
  • Ability to communicate information and hotel services to management and guests.
  • High school education or equivalent experience.
  • Experience required by position is from one to two years of employment in a related position with this company or other organization(s).