Bilingual Customer Service - Full-time / Part-time

Must Haves:

-Fluent in Spanish

- Prior call center / customer service experience

- Strong Communication skills both written and oral

-High school diploma or GED equivalency is required, college degree preferred

* Responsible for answering inbound/outbound calls related to Health & Welfare approximately 85% of the work day.
* Follow-up on calls that need additional assistance or have been escalated to Tier 2 or 3.
* Research and identify information to resolve customer inquiries by using available resources such as, but not limited to call center worker instructions, Knowledge System and other client process materials.
* Use sound judgment, escalate issues as needed.
* Identify, document and communicate reoccurring problems and/or trends, as appropriate.
* Perform other duties or special projects as assigned.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.