Patient Services Rep- Bilingual - Full-time / Part-time

Aerotek is currently looking for bilingual candidates for our client in the Kansas City, Mo area. This PSR candidates function is to make appointments in a centralized appointment atmosphere. The Call Center Agent is responsible for answering incoming calls to make appointments for all clinical departments, perform pre-registration services to include gathering patients name, address, telephone number, date of birth, and payor information to enter into the system for new patients and to verify for existing patients. Troubleshoot problems, provide information and handle complaints regarding the organization's services.

PRIMARY FUNCTIONS
Schedules appointments based on callers request for department, services, or physician.
Adheres to the scheduling protocols or guidelines established for departments, services or physicians.
Provides customers with information related to health center services, accepted insurances, registration process, fees and sliding fee discount policy.
Answering calls from patients professionally and responding to customer inquiries and complaints.
Researching required information using accessible resources.
Handling and resolving customer complaints regarding services of customer service problems.
Providing customers with the organization's service and product information.
Processing ECW telephone encounters, with request by the patient.
Identifying, escalating priority issues and reporting to the high level management.
Routing inbound calls to the appropriate resources.
Following up complicated patient calls where required.
Completing call logs and call reports as necessary and updating them in the database.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing communication and coordinating with internal departments.

Qualifications:

• 2+ years of experience within a health care call center setting
• Experience with scheduling and being in a high volume call setting
• Must be Bilingual in both English/Spanish

Additional Information:

Shift is standard Monday-Friday 8-5

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.