Healthcare Customer Service Representative - Full-time / Part-time

Healthcare Company in the Weston , FL is seeking4�� Customer Service Representatives to join their team!

Job Description

• Review correspondences and/or inquiries from the health plan members to determine needs and accelerate the process based on circumstances.
• Conducts telephonic outreach activities for members who have been prescreened as potentially eligible for the Medicare Savings Programs/Medicaid.
• Completes program applications for members and ensure that application packages are prepared for mailing to member on daily basis.
• Follow up with members to encourage them to return completed application, required verifications, and notices of actions from the state.
• Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review.
• Completes applications and correct discrepancies.
• Meets quality standards by ensuring proper phone etiquette and adherence to scripts, engagement points, make accurate, descriptive system documentation and properly complete cases.
• Ensuring accurate and descriptive system documentation is made on all cases.

Qualifications:

* 1 to 3+ years call center experience
* HS diploma or GED required
* Strong communication skills
* Computer literate
* Microsoft Office proficiency
* Bilingual is a plus

If you or someone you know is interested or would like more information please apply to the posting and contact��Daisy Ekka ��at��410-777-5075 Ext.55189 ��for more details!

Contact Info

Daisy Ekka

410-777-5075 Ext.55189

Aerotek is acting as an Employment Agency in relation to this vacancy.