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in Malvern, PA

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Hours Full-time, Part-time
Location Malvern, Pennsylvania 19353
Malvern, Pennsylvania

About this job

My client, a financial services company, is looking for qualified candidates for a Customer Care Representative position. Qualifications include:

  • 6 months prior experience in Microsoft Word, Excel, Outlook, and previous experience in call center, and a customer service setting.
  • Previous experience in a customer service, inbound and outbound phone, text, email and chat.

SKILLS
* The candidate will have ability to present new or enhanced products and services to existing customers via inbound and outbound phone calls, chats and e-mails.
* Positive customer service attitude, sales acumen.
* Excellent communication skills.
* Can set personal goals and achieve department performance targets in the areas of calls, sales and conversions.


DUTIES/RESPONSIBILITIES

* Manage large amounts of inbound and outbound calls in a timely manner
* Follow communication "scripts" when handling different topics
* Identifying customer's needs, clarify information, research every issue and providing solutions
* Reach out to customers via phone, e-mail, Text or chat to follow up on loan applications, inform them of expiring debit cards, present special offers and assist them in activating extended features of their accounts.
* Seize opportunities to up-sell products when they arise and build sustainable relationships and engage customers by taking the extra mile
* Track calls and conversion criteria using new and existing tracking systems, including spreadsheets, word reports and online tracking tools.
* Research and respond to customer account issues as they pertain to up-sell offers and promotions.
* Acquire and maintain knowledge of relevant products, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.