Customer Care Representative - Full-time / Part-time

Responsible to provide direct and timely communication between the Plan and Plan members, providers, employer groups, brokers, internal departments and external agencies. Orients new members, verifies eligibility, provides information about Plan benefits and procedures, and researches and resolves basic concerns.
Responds to basic verbal and written inquiries from members, providers, brokers, and other callers regarding Health Plan coverage, policies and benefits. Documents all communications in IDX Customer Service Module. Utilizes Plan materials and other references to assist members and providers. Conducts new member orientations, follow-up on member health assessments, and other outbound calls as assigned to assist members in accessing health care and to ensure compliance with regulatory requirements.

Qualifications:

• Must have previous call center experience or experience with high call volume - 1+ years
• Strong communication skills
• Strong customer service background - 1+ years

Additional Information:

• Schedule: M-F
• Training period
• Very regulated environment
• Highly professional office

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.