Customer Service Representative - Full-time / Part-time

Primary Responsibilities:

• Answers inbound calls and directing them to the appropriate tech or taking messages
• Read off a script
• Data Entry

Other Details:

• Contract to hire- performance/attendance based.
• Must show an interest in moving into a technical support role after contract is complete
• Full time, M-F schedule, some weekend flexibility
• Location: 1604 and I-10

After Contract Period, Position Description:
This position is responsible for providing technical and customer service support or by trouble shooting technical issues, educating patients on our therapy management products, and handling escalated customer calls/inquiries.
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Position Responsibilities:
* Provide customer service and technical support for customers with an issue or questions about their diabetes therapy device (insulin pump) or related diabetes therapy products.
* Conduct follow up calls with customers and research issues off line as needed.
* Accurately and concisely document customer feedback and any troubleshooting completed during each call.
* Meet or exceed key performance and productivity such as quality, courtesy, expertise, schedule adherence and other metrics as defined by management.
* Perform other duties as assigned.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.