Inbound Call Center Representative

Aerotek Professional Services is seeking multiple Inbound Call Center Representatives to work in Downtown Denver for a Healthcare company.

Call Center Representative Responsibilities:

• Provides initial contact between distinct Care Management programs and specific identified members.
• Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.
• Gathers and records appropriate member information in accordance with policies and procedures via telephone.
• Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
• Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
• Initiates referrals and manages consults from clinicians for participants registered in Care Management.
• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
• Contacts physician offices to obtain demographic information or related data as needed.

Call Center Representative Qualifications:

• Requires high school diploma or the equivalent
• 6 months experience in a telesales or customer service demonstrating ability to influence customers/ members;
• Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
• Knowledge of company products, services and benefits preferred.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.