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Hours Full-time, Part-time
Location Glendale, California 91206
Glendale, California

About this job

Top Three Skills: bilingual, member services, customer service

Job Description: SUMMARY
Under general supervision, following established procedures, assist and direct patients in an empathetic and caring manner, efficiently and timely, and completes appropriate documentation. Responds to provider inquiries and attempts to resolve provider concerns or refers to management for resolution.
Work Environment: Corporate office

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals.
* Elicit information from members/providers including the problem or concerns.
* Research and resolve authorizations, claims, eligibility, concerns and resolve. If unable to resolve, refer to management for resolution.
* All calls carefully documented into Company's customer service module.
* Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned.
* Member outreach communications via mail or telephone.
* Resolve walk-in member concerns.
* Assistance to other departments when back up is required; marketing event participation.
* Able to provide quality service to the customers.
* Able to communicate effectively with customers in a professional and respectful manner.
* Maintain strictest confidentiality at all times.
* Specialist termination notifications sent to members.
* Initial Health Assessments sent to members, as needed.
* SCAN members welcome calls




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.