IT Desktop Technician

Job Description

* Develop, evaluate and define procedures to have products being properly implemented to the Flextronics client infrastructure, according to all IT security baselines and policies in place
* Implement and support client & desktop team (CDT) defined procedures, standards and technologies on global/regional/site level.
* Acting as 3rd level escalation support contact for IT administrators and Global Helpdesk on CDT implementations he/she has been assigned to
* Monitor and force the defined client software standards.
* Help in maintaining our Client & Desktop Team intranet portal to keep information up to date.
* Monitor and force the defined client security policies.
* Work on troubleshooting to solve problems coming from client infrastructure where analysis of data requires evaluation on identifiable factors.
* Observe and apply company policies and processes.
* Assure Change control on client infrastructure and topics related to CDT implementations and procedures.
* Propose and implement enhancements that will improve the usability, performance and reliability of the client environment.
* Prepare Standard Operating procedures for the day-to-day maintenance of the client infrastructure and implement adequate administrative tools and processes for these. Ensure monitoring and controls are in place to ensure stability of the systems.
* Ensure knowledge pertaining to new implementations and technologies are adequately shared with the team.
* Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
* Adherence to Service level agreements agreed with the Business. Ensure timely reviews with stakeholders.
* Ensure minimum 'MTTR (Mean time to Repair)' while fixing problems. Follow-up with proper root cause analysis, corrective & preventive actions with an aim to increase 'MTBF (Mean time between failures)'.
* Ensure overall client infrastructure compliance w.r.t security and SOX requirements.
* Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the clients in general.
* Share facts to gain or make final decisions, where applicable, on administrative or operational matters and ensure operations' effective achievement of objectives.

Qualifications

• 3 to 5 years in Deskside Support.
• Strong knowledge of Desktop/Notebook hardware and other portable devices including Windows XP, Windows 7, and other Device Operating systems.
• Knowledge and use of Microsoft Active Directory including Policies.
• Ability to create Scripts to deploy software installations, and system changes.
• Strong knowledge of Microsoft Office 2003/2007/2010, Outlook, other Microsoft applications, Microsoft WSUS and WDS, PDA configurations and ability to support other misc applications.
• Experience in administration of Nortel phone switch.
• Excellent communication skills and customer facing skills.
• A Team player and self motivated.
• Bachelor's degree and 3 years of related experience

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.