Customer Service Specialist

Customer Experience Specialist

Purpose: To ensure friendly and knowledgeable service support for customers.

Tasks

• Constantly remains a friendly, professional demeanor with customers and coworkers.
• Remains readily available to customers, develops a genuine understanding of their needs and assists them properly.
• Answer telephones, relay messages, and route calls to appropriate team member.
• Use routing software to schedule start-up and recurring services.
• Maintain accurate records of important customer comments and interactions.
• Make calls to customers to check satisfaction.
• Answer basic questions from customers and prospects about company services.
• Develops standard customer proposals and close a sale over the phone and/or pass the sale to the appropriate salesperson.
• Sell company services to in-bound callers when needed.
• Make calls to customers to collect past due amounts.
• Manage the on-hold customers as directed.
• Processing payments.
• Post production of services to customer accounts.
• Prepare customer mailings and perform other administrative tasks.
• Willingly help others to complete tasks.