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Hours Full-time, Part-time
Location Centerville, OH
Centerville, Ohio

About this job

Solution Specialist

Purpose: Assist customers in finding a solution or service that will fit their wants and needs.

Tasks
  • Assisting customers in their lawn and pest control needs and closing in-bound leads.
  • Become a trusted advisor for customers and build long-term relationships that result in increased retention and add-on sales.
  • Cultivate and maintain referral network.
  • Use own influence and creativity to generate leads.
  • Prospects by phone, field canvassing, and networking; asks for referrals.
  • Actively manages prospects pipeline to keep it fresh and relevant.
  • Cultivates leads through coworkers (technicians, office staff).
  • Writes compelling emails and proposals.
  • Visit prospects and customers onsite when needed for sales and customer service.
  • Perform property evaluations, identify areas in need of attention, and provide a care plan and recommendations for the customer.
  • Resolve customer issues and complaints calmly, professionally and with the best outcome for both the customer and the company.
  • Answer the phone with customer service always in mind; knowledgeably answer any questions or redirect the call to the appropriate team member.
  • Check and respond to all emails within 4 hours or first thing in the morning.
  • Monitor sales reports for insight into strengths, weaknesses and opportunities.
  • Maintain sufficient knowledge of lawn care and pest control.
  • Continually participates in training and education to develop knowledge of sales and the industry.