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in Lowell, AR

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Hours Full-time, Part-time
Location Lowell, AR
Lowell, Arkansas

About this job

Job Opening ID:

00253732 Onboard Computer Support Office Technician (Open)

Job Title:

Onboard Computer Support Office Technician

Department:

Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

Job Description Summary:

Under general supervision, the incumbent will provide 1st line support for drivers onboard communication systems and various mobile applications.

Job Description:

ESSENTIAL DUTIES and RESPONSIBILITIES
  • Answer first line support calls and emails from drivers and office employees.
  • Document all support calls and email.
  • Provide preliminary trouble shooting of reported issues.
  • Contact system vendors for further support when necessary.
  • Identify the severity of an issue.
  • Identify and engage the responsible groups to assist with further resolution of an issue.
  • For after hours support contact and engage appropriate on call support when necessary.
  • Other duties as determined.

    SCHEDULE: Floater position must have open availability 24/7. Typically have schedule assigned at least 2 weeks ahead. Initial training will last between 6-8 weeks, Monday-Friday 8:00 am to 5:00 pm.

    Qualifications:

    Company Overview:

    Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

    Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

    J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

    J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.