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in Calabasas, CA
Claims Customer Service Representative
•30 days ago
Hours | Full-time, Part-time |
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Location | Calabasas, CA Calabasas, California |
About this job
Summary: A Claims Customer Service Representative (CCSR) is a member of the Customer Support Team (CST) within the Claims Department of a personal auto insurance company. The main role of a Claims CSR is to support the Claims Adjusters by handling a large volume of incoming calls. An essential function of a Claims CSR is to triage calls intended for the Adjusters based upon information within our proprietary claims systems.
Essential Job Functions:
- Answer up to 80 incoming calls a day
- Triage questions from Claimants, Insureds and their representatives meant for a Claims Adjuster based upon system notes
- Update claims system notes with current information obtained during phone conversations
- Provide excellent customer service
- Explain specific policy information to insureds when applicable
- Provide Adjusters with phone messages in a timely manner
- Make outbound calls to claimants as needed
- Responsible for other tasks assigned by management
Required Skills and Experience:
- Minimum of 5 years of work experience with 1 year of phone customer service experience
- Bilingual in English and Spanish, preferred
- Working knowledge of Microsoft Office – Word and Excel
- Minimum typing speed of 40 WPM
- Excellent verbal and written communication skills
- Strong organizational and analytical skills required
Education Requirements:
- High School Diploma or equivalent required